TapLook Nails & Spa – Mobile Nail & Haircut Services

At TapLook, we strive to provide reliable, high-quality mobile beauty services. This Refund Policy outlines the conditions under which refunds may be issued.

1. General Policy

Refund eligibility depends on:

  • Cancellation timing
  • Service status (completed, in-progress, or not started)
  • Payment method (e-transfer or card via Stripe)

? Refunds are not automatic and are reviewed based on the circumstances of each booking.

2. Full Refund Eligibility

You are eligible for a full refund if:

  • You cancel your appointment at least 24 hours before the scheduled time
  • TapLook is unable to provide the service due to:
    • Technician unavailability
    • Scheduling error
    • Operational issues

3. Partial Refund or Credit

A partial refund or service credit may be issued if:

  • A portion of the service was completed
  • There were minor service concerns reported after completion
  • A technician arrived but could not complete the service due to:
    • Client-related issues (e.g., access, readiness)

? In most cases, TapLook may offer:

  • A partial refund, or
  • A credit toward a future booking

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Cancellation made less than 24 hours before the appointment
  • Same-day cancellation
  • No-show (client not present at scheduled time)
  • Service has been fully completed
  • Customer dissatisfaction without valid or verifiable reason
  • Technician has already been assigned or has started traveling (may incur full charge)

5. Rescheduling Instead of Refund

TapLook strongly recommends rescheduling instead of cancelling, especially for elderly clients.

? In many cases:

  • Rescheduling may be offered instead of a refund
  • This helps avoid cancellation fees and ensures continuity of care

6. Payment Method & Processing Time

Canada – E-transfer

  • Refunds are processed via Interac e-transfer
  • Processing time: within 24 hours after approval

USA – Card Payment (Stripe)

  • Refunds are issued back to the original payment method
  • Processing time: 3–5 business days (depending on the bank)

7. Disputes & Chargebacks

If a chargeback is initiated through your bank or card provider:

  • TapLook reserves the right to:
    • Provide booking records, communication logs, and service confirmation
    • Dispute the chargeback if services were delivered or policy conditions were met

? We encourage customers to contact us first to resolve any concerns.

8. Exceptional Circumstances

We understand that unexpected situations may arise, especially for seniors.

In cases such as:

  • Medical emergencies
  • Severe health conditions

TapLook may, at its sole discretion:

  • Offer flexible rescheduling, or
  • Issue a partial or full refund

9. How to Request a Refund

To request a refund, please contact:

? book@taplookspa.com

Include:

  • Booking code
  • Reason for request
  • Supporting details (if applicable)

? Requests should be submitted within 24 hours after the scheduled appointment.

10. Agreement to Policy

By booking with TapLook, you acknowledge and agree to this Refund Policy, along with our:

  • Booking Policy
  • Cancellation & Rescheduling Policy