TapLook Nails & Spa – Mobile Nail & Haircut Services

At TapLook, we understand that plans may change, especially when caring for seniors. We aim to be flexible while also respecting the time and availability of our technicians.

1. Cancellation Policy

Free Cancellation

  • You may cancel your appointment at least 24 hours in advance with no penalty.

Late Cancellation (Less than 24 Hours)

  • Cancellations made within 24 hours of the scheduled appointment may:
    • Be subject to a cancellation fee, or
    • Be non-refundable if payment has already been made

? We strongly recommend rescheduling instead of cancelling to avoid charges.

Same-Day Cancellation

  • Cancellations made on the same day of the appointment are considered late cancellations and may result in:
    • Full service charge, especially if a technician has already been assigned or is en route

No-Show Policy

  • If the client is not present at the scheduled time and location without prior notice:
    • The appointment will be marked as a No-Show
    • The booking may be non-refundable
    • Future bookings may be restricted or require prepayment

2. Rescheduling Policy

Free Rescheduling

  • You may reschedule your appointment at least 24 hours in advance at no additional cost.

Rescheduling Within 24 Hours

  • Requests made within 24 hours are subject to:
    • Technician availability
    • Possible rescheduling fee, depending on the situation

Same-Day Rescheduling

  • Same-day rescheduling is not guaranteed and depends on availability.
  • In some cases, it may be treated as a cancellation.

3. Health & Emergency Considerations

We understand that unexpected health situations may arise, especially for elderly clients.

  • In genuine cases (e.g., illness, medical emergency), TapLook may:
    • Offer flexible rescheduling, or
    • Provide partial or full credit at our discretion

? Supporting documentation may be requested in rare cases.

4. Technician Assignment & Travel

  • Once a technician has been assigned or has started traveling:
    • Cancellation or rescheduling may incur full or partial charges

5. Weather & Unforeseen Circumstances

  • In the event of extreme weather or unexpected delays:
    • TapLook will contact you to reschedule at no extra cost

6. How to Cancel or Reschedule

? We recommend replying directly to your booking confirmation email for faster support.

7. Agreement to Policy

By booking with TapLook, you agree to this Cancellation & Rescheduling Policy, along with our:

  • Booking Policy
  • Refund Policy