TapLook Nails & Spa – Mobile Nail & Haircut Services

At TapLook, we are committed to delivering high-quality mobile beauty services to seniors and clients in the comfort of their homes. Please review our booking policy below to ensure a smooth and reliable service experience.

1. Service Overview

TapLook provides professional mobile nail and haircut services delivered directly to your home. Our services are performed by trained technicians and trusted local partners (TapLook Pros), carefully selected to meet our quality standards.

2. Booking Requirements

  • Appointments should be booked at least 24 hours in advance to ensure availability.
  • Same-day bookings may be accepted depending on technician availability.
  • All bookings must include accurate:
    • Address
    • Contact information
    • Service details

Incomplete or incorrect information may affect scheduling.

3. Payment Policy

  • Canada (E-transfer):
    Payment is typically required before or after service depending on the booking type.
  • USA (Stripe / Card):
    Online payment may be required at the time of booking.

? TapLook reserves the right to require full prepayment for certain bookings, locations, or time slots.

? A booking is considered confirmed only when both:

  • A technician has accepted the booking
  • Payment (if required) has been completed

4. Pricing & Additional Fees

  • Prices are based on selected services and location.
  • Applicable taxes will be added based on province/state.

Additional fees may apply:

  • Travel Fees (for locations outside standard service range)
  • Extra Service Fees (e.g., acrylic removal, special requests)
  • Parking Fees (if applicable)

All additional charges will be clearly communicated before or after the service.

5. Travel Policy

  • TapLook offers free travel within core service areas.
  • For extended distances, a travel fee may apply based on distance from the city center.

Travel fees (if applicable) will be shown in your booking confirmation.

6. Booking Confirmation

  • After submitting a booking, you will receive a confirmation via email or SMS.
  • Final confirmation depends on technician availability and, where applicable, payment completion.

? In some cases, a TapLook team member or a trusted local partner (TapLook Pro) will be assigned to your booking.

7. Arrival & Access Requirements

  • Please ensure the technician has safe and clear access to your location.
  • For apartments, condos, or care facilities:
    • Provide unit number
    • Provide buzzer code or entry instructions

Delays due to access issues may result in reduced service time or rescheduling.

8. Health & Safety Considerations

  • Please inform us in advance of any:
    • Health conditions
    • Mobility assistance needs
    • Special care requirements

This helps us prepare the appropriate technician and equipment.

9. Service Environment Requirements

  • A clean, safe, and well-lit working space should be provided.
  • Access to basic facilities (chair, water if needed) may be required depending on the service.

TapLook reserves the right to decline or stop service if the environment is unsafe.

10. Multiple Services / Group Bookings

  • For bookings with multiple clients, please specify:
    • Number of people
    • Services per person

Additional time or technicians may be required.

11. Right to Refuse or Modify Booking

TapLook reserves the right to:

  • Adjust appointment times
  • Reassign technicians
  • Decline bookings due to:
    • Safety concerns
    • Unavailable service areas
    • Incomplete booking information

12. Communication

All booking-related communication will be handled via:

  • Email
  • SMS

For support, please contact:
? book@taplookspa.com

13. Agreement to Policy

By submitting a booking with TapLook, you agree to this Booking Policy, as well as our:

  • Cancellation & Rescheduling Policy
  • Refund Policy