1. Executive Board
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Chief Executive Officer (CEO) – Eric Ho
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Oversees global strategy, brand direction, and top-level decision-making for TapLook.
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Chief Financial Officer (CFO)
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Manages budgeting, cash flow, and long-term financial planning.
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→ Chief Accountant
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Handles accounting, payroll, tax reporting, and internal audits.
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Franchise & Partnership Director
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Develops and manages the franchise system and partner networks in all markets.
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Acts as the bridge between TapLook HQ and local franchisees.
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Chief Legal Officer
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Ensures all operations comply with local and international laws.
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Reviews contracts, trademark protection, and corporate policies.
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Customer Relationship Director
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Builds customer care strategies, manages feedback systems, and improves service experience.
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Service Operations Director
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Supervises the technical quality of all services, including:
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Nail Services
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Haircuts
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Headspa Treatments
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Responsible for technician training and standard operating procedures globally.
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2. Regional Market Directors
In charge of executing TapLook’s strategy in each region, reporting directly to the CEO.
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Canada Market Director
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United States Market Director
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Australia Market Director
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Singapore Market Director
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Global Expansion Director
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Leads entry into new markets such as France, Sweden, Belgium, Japan, and more.
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Supports other Market Directors during new branch launches or franchise negotiations.
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3. Operational & Support Departments
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Human Resources Manager
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Handles recruitment, training, talent retention, and company culture building.
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Marketing & Branding Lead
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Develops online and offline marketing strategies for each country.
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Collaborates with ZoCheckin (if needed) for global communications.
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IT / Software Manager
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Operates the booking platform, manages CRM systems, and provides tech support for all teams.
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